7u999 Privacy Policy

7u999 ("we", "us", or "platform") is a trusted online betting and casino service provider. When you use our website 7u999.lat, register, or use any of our services, you agree to the terms described in this privacy policy.

The purpose of this privacy policy is to inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to keep your information secure. We respect your privacy and will never misuse your personal information.

1 What Information We Collect

While you use our services, we collect two types of information — information you provide directly and information collected automatically.

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (for KYC verification)
• Banking and payment details (bKash, Nagad, Rocket, Upay account numbers)
• Residential address
• Messages and complaints you write in support chat

1.2 Automatically Collected Information

• IP address and device type
• Browser name, version, and language settings
• Duration of your session and navigation history
• Cookies and local storage data
• Transaction history and betting activity
• Login time and location details

2 Purpose of Using Information

7u999 uses your personal information only for the following legitimate purposes:

2.1 Account Management and Service Delivery

We use your information to register your account, verify your identity, process transactions, and provide you with a seamless gaming experience.

2.2 Security and Fraud Prevention

Your information is analysed to protect your account, detect fraud, prevent money laundering (AML), and block unauthorised access.

2.3 Meeting Legal Obligations

It is our responsibility to retain certain information to comply with responsible gaming policies and applicable legal regulations.

2.4 Improving Customer Service

Your communication history is used to improve the quality of our 24/7 Bengali live chat support service and to resolve your issues faster.

2.5 Customised Experience

By analysing your gaming preferences and activity, we prepare relevant game recommendations and personalised offers for you. However, this information is never sold to third parties.

3 Information Sharing Policy

7u999 does not sell, rent, or unlawfully transfer your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: Necessary information is shared with trusted technology partners who assist in operating our platform; however, they may not use this information for their own purposes.
• Legal Requirements: Information may be disclosed on the basis of a court order or a valid request from a legal authority.
• Security Agencies: Necessary information may be shared with relevant agencies to prevent fraud, money laundering, or cybercrime.

4 Data Protection Methods

To protect your personal information, we follow the highest industry-standard security measures:

4.1 Encryption Technology

Our entire website is secured with SSL/TLS encryption. All data transferred between your browser and our servers is encrypted, so third parties cannot read or alter this information.

4.2 Secure Data Storage

Your sensitive information (passwords, payment details) is stored in hashed and encrypted form. Card numbers or PINs are never stored directly on our servers.

4.3 Access Control

Access to your information is restricted to authorised personnel only, and an audit log is maintained for every access.

4.4 Regular Security Audits

Regular security tests and audits are conducted to identify and address vulnerabilities in our systems.

5 Cookies Policy

7u999 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help us improve the quality of our services.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and keeping core services functional.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Used to understand how the website is used and to improve our services.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the website to not work properly.

6 Data Retention Period

We retain your personal information only for as long as is necessary to provide our services and meet legal obligations. The general policy is:

• Active account data: Retained for the full duration that the account remains active.
• After account closure: Retained for the period required under applicable legal provisions.
• Transaction records: Retained for the period required under financial regulations.
• Support chat logs: Retained for a reasonable period after the issue is resolved.

Once the retention period ends, data is securely deleted or anonymised so that your identity can no longer be identified.

7 Your Rights

As a 7u999 user, you have the following rights over your own information:

7.1 Right to Access

You may request to see what information we hold about you. We will provide that information to you within a reasonable time.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected or updated.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information, such as when it is used for marketing purposes.

7.5 Right to Data Portability

You may request to receive the information you have provided in a structured, machine-readable format.

To exercise any of the above rights, please contact us. We will respond to your request within 30 business days.

8 Protection of Minor Users

7u999 strictly does not provide services to persons under the age of 21. We are especially mindful of protecting the privacy of children and minors. If any minor's information enters our system, it will be deleted immediately upon the request of a parent or legal guardian.

If you become aware that a minor is using our platform, please notify our support team immediately.

9 Third-Party Links

Our platform may sometimes contain references to third-party websites. These websites have their own privacy policies, and they are solely responsible for the protection of information on those sites. 7u999 is not responsible for how your information is used on third-party websites.

10 Policy Changes

7u999 reserves the right to change or update this privacy policy at any time. When changes are made, we will:

• Clearly state the updated date on the website.
• Send a notification to your registered email for significant changes.
• If you continue to use the platform after changes are made, you will be considered to have agreed to the new policy.

We therefore recommend that you visit this page regularly so that you remain informed about the latest privacy policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will carefully review your matter.

Read more: Terms and Conditions · Responsible Gaming · FAQ